Skip to main content

How to troubleshoot crashes in Outlook 2010 and Outlook 2013.

Problem :
How to troubleshoot crashes in Outlook 2010 and Outlook 2013

Symptoms:
Microsoft Outlook 2010 and Microsoft Outlook 2013 may crash when you start Outlook, when you perform various tasks in Outlook, or when you close Outlook. This can be very frustrating, because the problem usually occurs randomly. This random behavior makes it difficult to determine the cause of the crash.  


Cause:
Outlook can crash or even disappear after you double click on the icon to open it due some registry messup or some other technical glitch after using some third party addins.


Solution:
Important This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it Make sure that you know how to restore the registry if a problem occurs.

Start Outlook in safe mode
When you start Outlook in safe mode, many of the customizations that you have made to Outlook are not loaded. Instead, these settings are replaced temporarily by the default settings. Additionally, COM add-ins and Exchange Client Extensions are not loaded. This behavior reduces the number of dynamic-link libraries (DLL) that interact with Outlook and with your data.

To start Outlook in safe mode, use the /safe command-line switch. To determine whether you are running Outlook in safe mode, view the title bar of Outlook.

You may also see the following prompt when you restart Outlook after a crash:
Outlook failed to start correctly last time. Starting Outlook in safe mode
will help you correct or isolate a startup problem in order to successfully start
the program. Some functionality may be disabled in this mode.

Do you want to start Outlook in safe mode?

If you click Yes at this prompt, Outlook starts in safe mode.

Disable COM add-ins


a. On the File tab, click the Options category.

b. Click Add-ins.

c. Select COM Add-ins from the Manage box, and then click Go.

d. Click to clear the check box for any add-ins that you want to disable.

e. Click OK, and then restart Outlook.

If you cannot start Outlook so that you can disable COM add-ins by using the Outlook interface, you can disable the COM add-ins by using Registry Editor. To do this, follow these steps:

Note If you can use the Outlook interface to disable COM add-ins, you should skip these steps and go to the "Verify that all third-party DLLs are removed from the Outlook process" section.
a. Start Registry Editor.
b. Locate the following registry key:
HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\Addins 

c. Rename every subkey under the \Addins key by appending –disabled to the subkey name. For example, if a subkey is called AccessAddin.DC, rename this subkey to AccessAddin.DC-disabled.
d. Locate the following registry key:
HKEY_LOCAL_MACHINE\Software\Microsoft\Office\Outlook\Addins
e. Rename every subkey under the \Addins key by appending –disabled to the subkey name. For example, if a subkey is called UCAddin.UCAddin.1, rename the subkey to UCAddin.UCAddin.1-disabled.
f. Start Outlook.


For more information you can also see.
http://support.microsoft.com/kb/2632425/en-us

Popular posts from this blog

Setup cannot find office.en-us\dwtrig20.exe during office installation

Problem: 

Setup cannot find office.en-us\dwtrig20.exe during office installation

Solution:

Method 1:

a) Uninstall skype form control panel.

b) After installing office, re-install skype.

Method 2:
a) Browse disk by right clicking on it with mouse.
b) Double click on setup.exe file from the same location.

Method 3:
Note: Take backup of your registry before modifying it. 
For registry backup: open "run" >> type "regedit" >> goto "file" >> click on "export" on desktop.

a) Edit the registry.
HKEY_LOCAL_MACHINE > SOFTWARE > MICROSOFT > OFFICE Delete the keys (items) you find in the OFFICE folder but not the sub-folders. This removes traces of previous installs to avoid possible conflicts when installing the new version of Office.

b)HKEY_LOCAL_MACHINE > SOFTWARE > MICROSOFT > OFFICE > DELIVERY > SOURCEENGINE > DOWNLOADS
Delete the keys (items) you find here.

Excel 2013 right click doesn't work in spreadsheet.

Problem:

Excel 2013 right click doesn't work in spreadsheet.

Solution:

Check if excel works in safe mode.
1. Hold Windows key + R.
2. Copy and paste, or type the following command in the Open box, and then press Enter:
Excel /safe

Note: There is space between Excel and / If Excel safe works, disable the add-ins following steps mentioned below and determine the problem causing add-in: 
Try deleting following key from registry.
Excel 2007. Go to regedit and delete Options entry from HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Excel\ and verify the result.
Note:
• Hold Windows key + R.
• Copy and paste, or type the following command in the Open box, and then press Enter:
regedit
HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Excel\Options
right click on Options and delete it.
Note: Ensure to back up the registry before any modification or deletion.
a) Locate and click the key or subkey that you want to back up.
b) Click the File menu, and then click Export.
c) In the Save in box, select the locati…

Word cannot start the spelling checker in Office MAC.

Problem

When you open a certain document in Word for Mac 2011, you get the following error:

“Word cannot start the spelling checker. The spelling checker files may be missing. Make sure the spelling checker files are installed or use the Microsoft Office Installer to install the spelling checker.”

Cause

The document may have been originally created from another version of Word and contain incompatible formatting.

Solution

If you cannot quit Word:
Press cmd + alt + Esc to show the Force Quit window.
In the list, click Microsoft Word.
Click the Force Quit button.

Update Microsoft Office 2011:
Open Word.
On the top menu, click Help, then Check for Updates.
Click the Check for Updates button.
Install all available updates until there are no more.

If that doesn’t work:
Open a blank document in Word.
On the top menu, click Word, then Preferences.
On the first row, click Spelling and Grammar.
Under the Spelling heading, uncheck “Check spelling as you type”.
Under the Grammar heading, uncheck “Check grammar as y…