Thursday, 26 September 2013

How to troubleshoot crashes in Outlook 2010 and Outlook 2013.

Problem :
How to troubleshoot crashes in Outlook 2010 and Outlook 2013

Symptoms:
Microsoft Outlook 2010 and Microsoft Outlook 2013 may crash when you start Outlook, when you perform various tasks in Outlook, or when you close Outlook. This can be very frustrating, because the problem usually occurs randomly. This random behavior makes it difficult to determine the cause of the crash.  


Cause:
Outlook can crash or even disappear after you double click on the icon to open it due some registry messup or some other technical glitch after using some third party addins.


Solution:
Important This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it Make sure that you know how to restore the registry if a problem occurs.

Start Outlook in safe mode
When you start Outlook in safe mode, many of the customizations that you have made to Outlook are not loaded. Instead, these settings are replaced temporarily by the default settings. Additionally, COM add-ins and Exchange Client Extensions are not loaded. This behavior reduces the number of dynamic-link libraries (DLL) that interact with Outlook and with your data.

To start Outlook in safe mode, use the /safe command-line switch. To determine whether you are running Outlook in safe mode, view the title bar of Outlook.

You may also see the following prompt when you restart Outlook after a crash:
Outlook failed to start correctly last time. Starting Outlook in safe mode
will help you correct or isolate a startup problem in order to successfully start
the program. Some functionality may be disabled in this mode.

Do you want to start Outlook in safe mode?

If you click Yes at this prompt, Outlook starts in safe mode.

Disable COM add-ins


a. On the File tab, click the Options category.

b. Click Add-ins.

c. Select COM Add-ins from the Manage box, and then click Go.

d. Click to clear the check box for any add-ins that you want to disable.

e. Click OK, and then restart Outlook.

If you cannot start Outlook so that you can disable COM add-ins by using the Outlook interface, you can disable the COM add-ins by using Registry Editor. To do this, follow these steps:

Note If you can use the Outlook interface to disable COM add-ins, you should skip these steps and go to the "Verify that all third-party DLLs are removed from the Outlook process" section.
a. Start Registry Editor.
b. Locate the following registry key:
HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\Addins 

c. Rename every subkey under the \Addins key by appending –disabled to the subkey name. For example, if a subkey is called AccessAddin.DC, rename this subkey to AccessAddin.DC-disabled.
d. Locate the following registry key:
HKEY_LOCAL_MACHINE\Software\Microsoft\Office\Outlook\Addins
e. Rename every subkey under the \Addins key by appending –disabled to the subkey name. For example, if a subkey is called UCAddin.UCAddin.1, rename the subkey to UCAddin.UCAddin.1-disabled.
f. Start Outlook.


For more information you can also see.
http://support.microsoft.com/kb/2632425/en-us