Thursday, 19 December 2013

Outlook 365 Error:"Can't set up Outlook 365 Exchange email account".

Problem:


Outlook 365 Error: "Can't set up Outlook 365 Exchange email account"

Cause:
1.If you are trying to configure your outlook 2013 with auto discover mode(Auto).
2.If the previous version of outlook had some settings that new outlook 2013 doesn't support.
3.If the Existing outlook profile do not recognize the default settings.

Solution:
1.Configuring Outlook Anywhere

In most cases, when your company has made Outlook Anywhere available to you, Auto Account Setup will be able to find the correct settings for you via AutoDiscover. In that case, all you have to do is provide your name, email address and password, wait until Outlook locates your settings and you are good to go.

Note: In some cases, you might get prompted for your username and password again in a separate dialog. Depending on the configuration of the Exchange infrastructure and domain of your company, you may need to change the username in that password dialog from your email address to the domain\username format. Ask your Exchange administrator for more support if that isn’t accepted either.

If you are setting up your Exchange account manually, click the More Settings… button, select the Connection tab, enable the option “Connect to Microsoft Exchange using HTTP” and then click on the Exchange Proxy Settings… button. You can now fill out the Outlook Anywhere settings.

If you do not know if Outlook Anywhere has been made available to you or which settings are required, you’ll have to ask your Exchange administrator or IT support department.

2. Creating a new profile for outlook 2013.
If you are not able to get rid of the error message, Try to create a new outlook 2013 profile.

1.Open control panel.
2.Locate Mail icon in control panel.
3.Click on profiles.
4.Create a new profile for outlook 2013.
5.Make the new profile default for outlook.
6.Configure the email account as per the settings you have for it.
7.Close control panel and open outlook 2013.