Sunday, 9 March 2014

Outlook 2013 shows an empty folder where inbox displayed unread emails.

Problem:

Outlook shows the message “we didn’t find anything to show here.” when looking in a folder that shows unread items.
Screenshot of outlook 2013 showing no emails in inbox.

Cause

The views in outlook can become unresponsive causing it to not display the emails.

Solution

Reset the view in outlook
  1. Open outlook and select the folder you are having issues with.
  2. On outlook ribbon click “View”
  3. Under current view category, click the Reset View
Reset views butting in the view ribbon.
Screenshot from Outlook 2013